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Causes of Conflict between Secretaries and Bosses in Anambra State Owned Establishment

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– Causes of Conflict between Secretaries and Bosses in Anambra State Owned Establishment –

Download Causes of Conflict between Secretaries and Bosses in Anambra State Owned Establishment. Office Technology Management students who are writing their projects can get this material to aid their research work.

Abstract

The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State-owned Establishments. The population of the study consists of 58 Secretaries in Anambra State-Owned Companies.

The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability.

Introduction

A secretary is an assistant to an executive possessing mastery of office skills and the ability to assume responsibility without direct supervision, who displays initiative, exercises judgment, and takes decisions within the scope of her authority.

The Webster Dictionary of English (2005) however, defined a Secretary as one trusted with the secret of or confidence of a superior, adviser, confident or one employed to handle correspondence and manage routine and detailed work for a superior.

This depicts that a secretary is a skilled personnel who possess both executive and personal attributes in managing the affairs of any organization effectively and efficiently in order to achieve organizational objectives.

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