Conduent Pension Administration System User Satisfaction

Description

Download Conduent Pension Administration System User Satisfaction. Information Technology students who are writing their projects can get this material to aid their research work.

Abstract

User satisfaction is one of the key research areas of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success.

In view of its competitive advantage, most business organizations nowadays focus on IS as a means of minimizing cost and maximizing profit. Unfortunately, many are not getting the expected outcomes as agreed in the IS requirements, not because of the wrong choice of products and vendors but due to lack of user satisfaction.

Therefore, it is imperative to study factors refining user satisfaction of CPAS in Sigma Pensions. This research work titled “CPAS User satisfaction: A Case Study of Sigma Pensions Limited Abuja” investigates relationships between user acceptance test, system, information, and service quality, on user satisfaction of CPAS.

One hundred questionnaires were administered, and the study discovered that there are statistically significant associations between all constructs. The thesis revealed that CPAS users were fully involved in the CPAS user acceptance test in addition to systems, information, and service qualities as contained in the theoretical framework. 

Introduction

The revolutions of Information Technologies (IT) have changed the way business organizations operate in various industries including financial institutions such as Pension Fund Administrations. Unlike the traditional systems, information can now be managed by a single integrated Oracle database (Miss & Bosede, 2014).

Information Systems (IS) are integrated modules operating together as one, it collects, process, store, and broadcast information to support decision making, coordination, control, analysis, and visualization in an organization (Bourgeois, 2014).

The growing use of IT in organizations is not unconnected to income growth, profitability, and corporate performance (Mithas et al., 2012).

IT resulted in competitive advantage, decreased cost, better customer services and higher output. Most business entities invest greater than 4.2% of their annual revenue in the development of IS applications in order to improve business operations, strategies and tactics (Ibrahim, 2016). The major aim of any IS is to satisfy its user and improve business processes.

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