Design and Implementation of Computerized Restaurant Menu System

Description

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Abstract

Restaurant industry has been experiencing technology innovation to uphold its service quality for decades. Studies have suggested that the technology adoption would lead to beneficial consequences on operation performance.

The current study was conducted to design and implement computerized restaurant menu system, to analyze the requirement for the proposed system, to design and develop computerized restaurant menu system and to test and implement the system.

This study also analyze effect of the information provided by the computerized restaurant menu system, the service of a waiting staff, and technology innovation on menu displaying device on restaurant customer’s satisfaction.

Data were collected from a full-service restaurant in Bauchi. Sixty-nine customers (N=69) were invited to make responses to the questionnaire. From the data collected, the analysis indicated that the information on the menu, services from waiting staff and the innovative technology in restaurant have positive impact on customer satisfaction.

Introduction

Menu plays an integral role in the restaurant industries as it serves as a communication tool between the kitchen and the customer. It presents the available foods and drinks within the restaurant and their respective prices to the customers.

Though menu is found in most of the restaurant worldwide but the mode, type and method differs from restaurant to restaurant base on location, type of the targeted customers and the standard of the restaurant.

These include the human menu; which makes use of verbal communication between the customer and the waiter in which the waiter verbally tells the customer the available food and the customer make his choice verbally also without any documentation.

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