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Effect of Conflict Resolution on Organizational Performance

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Description

– Effect of Conflict Resolution on Organizational Performance –

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Abstract

The importance of conflict resolution in an organization cannot be overlooked, proper conflict management helps an organization to achieve its set objectives, while it adverse affects organization negatively.

Hence, this study therefore look at the efficiency of conflict resolution on organizational performance using Nestle Nigeria Plc as a case study.

The main objectives of the study is to identify the causes of conflict in Nestle Nigeria Plc. And also was to examine the relationship between conflict management and organizational performance.

A sample size of one hundred(100) employee of Nestle Nigeria plc in Agbara were selected through stratified random sampling techniques.

Relevant data for the study was generated through the use of questionnaire constructed by the researcher to measure the effect of conflict resolution on organizational performance.

A descriptive analysis of data was done using table and chart and the following hypothesis were formulated and tested at a given level of 0.05 alpha level using statistical package for social science(SPSS) version 20.0 to run chi square test of the data .

The hypotheses are thus; conflict cannot affect organizational performance positively; there is no significant  relationship between organizational objectives and conflict in an organization, the analysis result state.

Introduction

1.1 Background of the Study

Organization is an identifiable social entity whose members pursue multiple goals collectively. The pursuance of these goals is done side by side with their personal goals and aspirations through their coordinated activities and relationships.

Hence, organization has people, materials and goals that are achieved through coordination. An organization exists to provide goods and services that people desire.

These goods and services are the products of the behaviours of workers who occupy different level of the organizational structure. These people have different cultures, skills and educational background as well as different perceptions, roles, expectations and values.

However, the establishment and continuous existence of organization through the realization of set goals and objectives requires the continuous and effective functioning of its material input with the human element being indispensable.

The human elements required to facilitate goals attainment often engage in disagreement and variance over factors such as; interest, views, style of management among others. The Nestle Nigeria Plc is an organization that is not excluded from conflict situation as long as the human element is part of its resources

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