Effect of Outsourcing on Organizational Performance of Selected Quoted Deposit Money Banks in Enugu State, Nigeria
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Effect of Outsourcing on Organizational Performance of Selected Quoted Deposit Money Banks in Enugu State, Nigeria

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Abstract

This study focuses on the effect of Outsourcing human resources on organizational performance in selected quoted deposit money banks in Enugu state, Nigeria.

The objectives which guided the study were to determine the nature of the relationship between man-power development and organizational productivity in selected deposit money banks in Enugu state Nigeria, to access the effect of innovation on customers’ satisfaction in selected deposit money banks in Enugu state, Nigeria.

To examine the effect of cost reduction on organizational market share in selected  deposit  money banks in Enugu state, Nigeria, and to investigate the relationship between employees’ focus on core-activities and organizational competitive advantage in selected deposit money banks in Enugu state, Nigeria.

The descriptive survey design research methodology was adopted for the study. A five point Likert scale-type questionnaire  was constructed, and administered among staff of selected money deposit banks in Enugu state, Nigeria, manually.

Introduction

1.1 Background of the Study

Outsourcing as a concept is not a new phenomenon, as many  would  believe.  Thousands of years ago, our ancestors had understood the need for outsourcing.

They realized that it would be impossible for them to be an island –to fulfill all their  needs  by themselves, but they would have to depend on someone else to serve them.

The service provider possessed specialized skills, which enables him or her to do the work faster, cheaper and more efficiently.

So, we observed  that  in early societies,  every  man had a part to play- he could be a farmer, a merchant,  a  soldier or  a barber. He  was, in modern parlance, a client, service provider or freelancer (European  Commission, 2003).

The great industrial revolution between 1750 and 1900 that took place in Europe provided much impetus to the  development  of  outsourcing.

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