Evaluating Service Delivery Performance of Water Utilities in Kaduna State Water Board, Nigeria
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Evaluating Service Delivery Performance of Water Utilities in Kaduna State Water Board, Nigeria

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– Evaluating Service Delivery Performance of Water Utilities in Kaduna State Water Board, Nigeria –

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Abstract

This study assesses the operational management and efficiency of water supply schemes in Kaduna State using a performance indicator called “Service Standard Performance Metrics (SPEM)”and SWOT analysis. The three water treatment plants in Kaduna metropolis were visited.

Detailed evaluations were carried out for the schemes using some aspects of technical, financial, human resources and institutional performance indicators. The benchmarking approach was used for the evaluation of the service delivery performance and the results obtained for the performance were compared with other developed countries.

The results clearly show that unaccounted for water, billing efficiency and cash operating ratio are still the major problem of these schemes. Averagely, the service coverage for the entire state is 27%, which is very low and the average  service coverage for the Kaduna metropolis is 71%.

The average unaccounted for water for the entire state is 47% and 52% for the three schemes in the Kaduna metropolis. This indicates that more than 40% of the water treated is being lost either through illegal connection or through pipe burst.

The duration of supply is less than 24hrs. The cost recovery for the metropolis is 22% at N21/m3 as against production cost of N93.50/m3. Involvement of the private sector participation was suggested in the study for effective performance of the service delivery.

Introduction

Water utilities are implemented to construct, operate and maintain water supply systems. In the past the basic function of these water utilities was to obtain water from a source, treat it to an acceptable quality, and deliver the desired quantity at the desired time.

Over the years in most developing nations, the situational analysis of the water provided by most of the Government Owned Water Utilities (GOWU) has been seriously characterized with poor water quality, incessant intermittent flow to non availability.

The steps to evaluate the performance of these utilities have been well spelt out by some international organization such as American Water Works Association (Kayaga, et al., 2006). In most developing Nations, water utilities are generally developed for urban water supply.

Presently, most of these public water utilities are faced with enormous challenges in meeting the water needs of their growing populations (Kayaga, et al., 2006). Many of the challenges are as a result of poor utility management practices, lack of a commercial oriented culture to drive performance improvements (WUP, 2006a).

A number of options have been tried in an attempt to address these problems. The most notable one is private sector participation – which has included contracting multinational water companies to run water utilities (World Bank, 2003).

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