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Impact of Change Management on Organizational Performance of Selected Deposit Money Banks in South East, Nigeria

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– Impact of Change Management on Organizational Performance of Selected Deposit Money Banks in South East, Nigeria –

Download Impact of Change Management on Organizational Performance of Selected Deposit Money Banks in South East, Nigeria. Business Management students who are writing their projects can get this material to aid their research work.

Abstract

This study investigates the impact of change management on organizational performance in the Nigerian banking sector. Specifically, this study sought to: determine the extent to which technological innovation enhances profitability in the Nigerian banking sector.

Ascertain the extent to which resistance to change is a function of employee satisfaction .Determine the effect of teamwork on organizational growth in the banking sector.

Assess the relationship between effective communication and improved productivity in the banks under study and ascertain the extent to which employees’ participation in decision making during change process improves organization’s market share. The study adopted the survey design.

The population of the study was 9797 staff from ten (10) Deposit Money Banks in South-East Nigeria that were selected purposively from the top 50 banks in Africa that have branches in the major cities in South East Nigeria and whose customer base and market share have been consistent in growth  in the last ten years.

Introduction

The term change has been existing for as long as the word, organization. Change is constant, a thread woven into the fabric of our personal and professional lives. Quoting Ewurum (2007, p.205), “to change something implies altering it, varying or modifying it in some ways”.

Change occurs within our world and beyond — in national and international events, in the physical environment, in the way organizations are structured and conduct their business, in political and socio economic problems and solutions, and in societal norms and values.

Quoting Akarele and Akarele (2000, p.794), “change is an inevitable part of human being, the institution they establish as well as their environment”. As the world becomes more complex and increasingly  interrelated, changes seemingly far away affect us. Thus, change may sometimes appear to occur frequently and randomly.

We are slowly becoming aware of how connected we are to one another and to our world. To Agbaeze (2008, p.84),“all organizational activities are under pressure for change; hence organizations must also be cognizant of their holistic nature and of the ways their members affect one another”.

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