{"id":6481,"date":"2022-11-01T10:06:37","date_gmt":"2022-11-01T10:06:37","guid":{"rendered":"https:\/\/file.currentschoolnews.com\/?post_type=product&p=6481"},"modified":"2022-11-01T14:16:33","modified_gmt":"2022-11-01T14:16:33","slug":"the-role-of-customer-service-in-the-service-delivery-of-multinational-companies","status":"publish","type":"product","link":"https:\/\/pastexamquestions.com\/product\/the-role-of-customer-service-in-the-service-delivery-of-multinational-companies\/","title":{"rendered":"The Role of Customer Service in the Service Delivery of Multinational Companies"},"content":{"rendered":"

– The Role of Customer Service in the Service Delivery of Multinational Companies –<\/strong><\/span><\/p>\n

Download The Role of Customer Service in the Service Delivery of Multinational Companies<\/strong><\/span>. Students who are writing their projects can get this material to aid their research work.<\/span><\/span><\/p>\n

Abstract<\/strong><\/h3>\n

The business organization operates in an environment and through is the essence of business. The business organization is expected to continually to satisfy it customer hence this work gets to investigate the role of customer service in the operation of multinational fir with particular reference to Unilever Plc Aba.<\/p>\n

The method applied in this study is a combination of content analysis and survey research, the data were sourced through both primary and secondary sources and the instrument used availed the researcher the opportunity to have a firsthand information.<\/p>\n

The unit of analysis Unilever of Nigeria Plc\u00a0 Aba branch social artifacts, and the data collected from the units are presented in tables and analyzed using chi-square (x2<\/sup>) method. But owing to the limitations encountered, further studies should be carried out to service between two multinational company operating within the country.<\/p>\n

Among the major finding of this research work, including that the dissatisfaction experience by customers is due to the inefficiency of the multinational company staff, there is a relationship between improved service delivery and multinational company efficiency and multinational company profitability.<\/p>\n

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Introduction<\/strong><\/h3>\n

1.1 Background of the Study<\/strong><\/p>\n

Services outcome, we all know the necessary prerequisites for any meaningful economic development of any nation.\u00a0 This is so because the entire world economy today revolves round finance.\u00a0 Therefore, the significance is the overall development of our economy.<\/p>\n

It is on this premise that we appreciate the important role played by service delivery most especially the commercial multinational companies whose major functions is to organize, mobilize and making funds available for investment purposes by way of granting credit facilities to individual companies and government.<\/p>\n

According to Ronald (2000), multinational companies can be defined as giant\u2019s private business companies with global organizational characteristics flowing from parent countries to subsidiaries in host countries.<\/p>\n

This multinational company marketing has been defined by a Media (1983) as the creation and delivery of service that will satisfy the need of customers at a profit\u00a0 to the multinational companies. From this point definition, it is seen that the customers who is the ultimate target of multinational company marketing must be satisfied.<\/p>\n

Multinational companies must learn what satisfaction their customers seek.\u00a0 The work creation and delivery recognizes that marketing is an active creation process involving all the multinational companies staff.<\/p>\n

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